Help Center for Foreigners

Polski Русский


Are you a foreigner? Do you need help?

You can use our free help in the following matters:

  • dealing with everyday struggles,
  • psychological consultation and psychotherapy,
  • finding accommodation and job search,
  • contacting Polish governmental institutions and filling formal applications,
  • contacting health care service,
  • contacting schools and kindergartens,
  • support for people who were subjected to discrimination, trauma, violence, or hate speech,
  • assistance for people in crisis and critical situations,
  • free of charge Polish language courses.


If you do not know where to find help, just contact us:

Help Center for Foreigners in Warsaw

Help Center for Foreigners works from Monday to Friday from 9.00 am to 5.00 pm. We work remotely (via e-mail and mobile) and in the office (BY APPOINTMENT ONLY).
To make an appointment for on-line consultation or for consultation in the office please write to [email protected] or call us on: 22 828 04 50.  We reserve appointments a week in advance.

Consultations at the Foundation’s office:

  • Only clients who have reserved appointments for consultation are allowed into the office. You are not allowed to enter the office if you are not wearing a mask (mouth and nose covered), and after entry, you must disinfect your hands.
  • For a consultation, only ONE person is allowed to enter.
  • We reserve no longer than 1 hour per consultation.
  • Clients who will be more than 20 minutes late will not be allowed into the office – please respect our time and that of other clients.
  • We reserve the right to discontinue or deny providing consultations to clients who do not comply with the rules implemented at our office.


Krucza 6/14a, 00-537 Warszawa
Monday to Friday from 8 am to 7 pm (Sept. 2019: 10 am to 7 pm)

Phone: +48 22 828 04 50
Fax: +48 22 828 50 02
E-mail: [email protected]

We speak Arabic, English, Georgian, Persian, Polish, Russian, Tajik, Ukrainian, and Vietnamese.

Help Center for Foreigners in Łomża

Sadowa 8, 18-400 Łomża
Monday to Friday from 8 am to 4 pm

Phone: +48 86 214 16 57
E-mail: [email protected]

We speak Chechen, Polish, and Russian.

Help Center News

Get it done: The 2021 Population Census

On April 1, 2021, the National Population and Housing Census (Narodowy Spis Powszechny Ludności i Mieszkań - NSP) begins in Poland. Population censuses are conducted in Poland every 10 years...

Get it done: Exchanging foreign driving licence

If you stay in Poland for 185 days or more, and you have a foreign driving license, then you should replace it with a Polish document. Driving licence issued in...

My chance in Poland: free training and consultations for foreigners holding the right to work

Fundacja Ocalenie and Fundacja dla Somalii would like to invite foreigners to participate in a free programme of upskilling for both work and everyday life in Poland through training and...

Get it done: New deadlines to apply for the 500+ child benefit

From 1 February 2021, you can apply for the 500+ child benefit for the new benefit period. The current benefit period 2019/2021 will end on 31 May 2021. If you’ve...

Donate 1% of your income tax to the Ocalenie Foundation!

The Ocalenie Foundation helps refugees and migrants start a new life in Poland. We run Help Centers for Foreigners in Warsaw and Łomża, where one can get multilingual support with...

Tax return (PIT-37) assistance for foreigners

Did you work legally in Poland in 2020 (based on “umowa o pracę”, “umowa zlecenia”, “umowa o dzieło”)? Then you should fill out your tax return form (PIT-37) by August...

Academy of Cultural Educators

The Academy of Cultural Educators (Akademia Edukatorów i Edukatorek Kulturowych, AEK) is a training course for foreigners living in Poland to prepare them for the activities in the field of...

Free support for asylum seekers

The Ocalenie Foundation offers comprehensive assistance to people applying for international protection. Foreigners can use the following forms of support:  help with dealing with everyday struggles psychological consultation and psychotherapy...

Get it done: Large Family Card

The Large Family Card provides support to families with many children in the form of discounts and additional benefits. The card is available to families with at least three children,...

Get it done: Warsaw Nursery Voucher

If you live in Warsaw and you want to send your child to a nursery, but there is no place at the public institution, the waiting time is too long,...

Get it done: Child benefit 500+

The "Family 500+" ("Rodzina 500+") is a state program that was launched by the Polish government on April 1st, 2016 to support families with children through regular, monthly child benefits....

Get it done: Patient’s Online Account

The Online Patient Account (Internetowe Konto Pacjenta, IKP) is a free service of the Ministry of Health that allows you to get quick access to your medical records as well...

Get it done: PESEL number

PESEL number is an eleven-digit numeric code used to identify individuals. PESEL (Polish: Powszechny Elektroniczny System Ewidencji Ludności, Universal Electronic System for Registration of the Population) is one of the...

Free Psychological Assistance

Ocalenie Foundation offers psychological counselling, therapy and consultation to foreigners, conducted in a safe, respectful and confidential environment. We invite you to: receive support and understanding in difficult situations, improve...

Get it done: Trusted Profile

Many administrative issues can be handled remotely on the public administration websites – with just a few clicks and without leaving your home. To do this, you simply need to...

Get it done: Benefit “Good start” 300+

The "Good Start" programme („Dobry Start”) provides for an annual support of PLN 300 for children starting their school year until they reach the age of 20, or 24 in...

Get it done: Registration at the labour office

Job loss and unemployment are one of the most difficult and stressful life experiences. The stress is even higher for foreigners - apart from the loss of income and other...

Help Center for Victims of Tortures

[UA/ TJ/ GEO/ FR/ AR >>>]   The Ocalenie Foundation has launched Help Center for Victims of Tortures. It will operate until the end of 2020. Project is cofinanced by...

Get it done: How to get social assistance from the OPS?

Social Welfare Centres (Ośrodek Pomocy Społecznej – OPS) are institutions that operate within the social assistance system at the local level (in gmina - municipality). Their activities focus on providing...

Get it done: Voluntary insurance at the NFZ

Health insurance is absolutely essential, even if you feel perfectly fine at the moment. Apart from providing psychological comfort and assuring access to health care in emergency situation, it has...

Get it done: Annual tax return 2019

Submitting the PIT-37 tax return form is a task everyone working legally in Poland has to face sooner or later. This applies equally to those who - in the tax...

Get it done with us – new information series from Ocalenie Foundation

Do you need to arrange something with public authorities, in the bank, court or post office? Do you want to enroll your child in school, pay taxes, find a job,...

Lockdown continues, deportations too

You might be wondering what happens to the people who are to be deported from Poland by the Border Guard now, during the pandemic. Perhaps you ask yourselves: How come?...

Coronavirus updates

Dear clients, we care about your safety and we will keep you updated with the most important coronavirus notifications in your language. You can find all important updates in English...

Ocalenie Foundaion closed from March 16th, 2020

  [EN / PL / RU/ AR/ TJ/ GEO/ UA]   Because of a threat of spreading coronavirus from 16th March 2020 Ocalenie Foundation & Magazin are closed. In urgent...

Polish classes suspended until further notice

Due to the government's decision to close schools and institutions we have decided to immediately suspend all Polish courses until further notice.

9th-10th March 2020: Ocalenie Foundation is closed

9th-10th March 2020 (Monday & Tuesday) Ocalenie Foundation is closed. We are waiting for you on Wednesday 11th March. We apologize for any inconvenience caused.

MINT: mentoring program for young migrants and refugees

Mentoring for Integration of third country national children affected by migration (MINT)  is a program of the Ocalenie Foundation implemented jointly with partners from Hungary, Slovenia, the Czech Republic and Romania....

Opening hours changed in September

In September 2019 Help Center for Foreigners is open from 10.00 am to 7.00 pm. We apologise for any inconvenience caused.  

MINT: new mentoring program for young migrants and refugees

Mentoring for Integration of third country national children affected by migration (MINT) -  is a new program of the Ocalenie Foundation implemented jointly with partners from Hungary, Slovenia, the Czech...

Tax return (PIT-37) assistance

Did you work legally in Poland in 2018? Until Apr. 30th 2019 you should fill in your 2018 tax return form (PIT-37). This year, for the first time, your PIT-37...

Wiedza do potęgi: tutor-scholarship program for young refugees

Wiedza do potęgi is a program of the Ocalenie and the BNP Paribas Foundation, prepared for young refugees who have learning difficulties and could therefore stop education. The program offers...

Opening hours changed in January

In January 2019 Help Center for Foreigners is open from 10.00 am to 7.00 pm. We apologise for any inconvenience caused.

Nov 11th: we are open in case of emergencies

For those who will need help as a result of possible incidents on 11/11/2018, we will be on duty on this day between 12:00 and 19:00 in our office on Krucza 6/14a....